FAQs

Answers to your Healthie questions

How Healthie works

Healthie is the leading headless EMR in digital health. We offer the most robust API-first infrastructure for virtual-first collaborative care.

High-growth digital health companies leverage Healthie’s modular, fully-brandable suite of solutions — EMR, scheduling, patient engagement, automated workflows, billing, reporting — to stand up and scale their virtual care solutions.

Our mission is to empower the next generation of virtual-first care. We do this by creating best-in-class tools for our users:

Patients: Our consumer-grade web & mobile apps have been used by 1M+ patients and are designed specifically for engagement.
Clinicians & Coaches: Our intuitive clinical tools have been trusted by 1,000s of providers to deliver care.
Product & Engineering: Our robust APIs enable developers to query any part of our platform and our marketplace of integrations is unparalleled — giving developers the ability to integrate Healthie with almost any third-party tool.

Core features include:

All Features Include:

Access from any device: desktop, laptop, tablet, and mobile phones
HIPAA and SOC-2 Compliance
Integrations with your tech stack
Range of customization and branding capabilities
Extensive support and resources

Keeping your data safe is of the utmost importance to us. Healthie is HIPAA-, SOC-2, PIPEDA-, GDPR- and PCI-compliant, to protect and secure personal health information. Healthie continually undergoes rigorous internal and third-party audits to maintain our high level of security. For more details on our security measures, visit our Security page. Protecting your client’s information is our number one priority.

Healthie includes a web and mobile portal for both providers and clients to access for seamless, secure, and on-the-go care. Watch this brief overview video to walk through the core aspects of the Healthie platform.

Getting started with Healthie is easy (and free).

Start your free trial to gain access to your Healthie Provider Account. This gives you immediate access to the platform and features.
Sign up for our series of onboarding live-classes to help you learn how to set up your account and make the most of the platform.

Our customers include prominent digital health companies that have raised $2B+ in venture capital and range from 5-person startups to multi-billion-dollar companies. In partnership with Healthie, they care for patients across the full spectrum — from preventative health & wellness to complex chronic care management.

With hundreds of customizations and settings, Healthie is designed to adapt to specific business needs. Our organizations offer coordinated care that span multiple specialties, including:

Dietitians
Health Coaches
Physical Therapists
Lactation Consultants
Naturopaths
Occupational Therapists & Chiropractors

Yes. Healthie is an API-first platform, and we make available the same API that we use, to customers on our Enterprise plan. When you access Healthie's API, you get all features included in Healthie, and Healthie's API documentation offers support for our entire feature suite. Moreover, you get the same exact API, feature set, documentation, and updates that Healthie's team uses internally to build the front-end product. As a result, there are no feature gaps between Healthie's UI and the API.

We see customers use the API to do everything from:

Building out fully custom web & mobile apps
Processing automations
Analytics dashboards
Building Custom UIs

Additional information about Healthie's API:

Healthie's API processes tens of millions of requests a month, across hundreds of thousands of active users.
Healthie's API is backwards compatible. As Healthie updates the API and platform, your API access is automatically updated.
Healthie's API utilizes GraphQL. Healthie is built on Ruby / Post Gres, React, React Native, Swift, Java

Healthie helps you run your business in a more efficient way, and connect with clients, but providing all of the tools you need. Here are some of the ways that Healthie supports your practice:

Back-office tools including scheduling & billing
Electronic Health Record for documenting appointments & assessments
Telehealth for individual & group virtual care
Client engagement including messaging, journaling, nutrient tracking, and goal setting

Learn more about the individual features Healthie offers here.

Healthie helps you put the systems and workflows in place that will elevate your practice and client care. Unlike competitors, Healthie is truly all-in-one, with our features directly built-in to the platform. This means no 3rd party accounts and logins are required. Simply have one account and one log in to access your business and clients.

Automates your administrative work
Streamlines business operations
Enables you to track your business growth and performance
Facilitates engaging relationships with clients
Keeps your business and client information secure
Allows you to always stay connected to your business and clients

See all Benefits.

How to access Healthie

Healthie is used in over 35 countries today, including in North America, South America, Europe, Asia, and Africa. Healthie is HIPAA, PIPEDA, GDPR, and PCI-compliant and maintains international top-level security standards.

Additionally, for non-English speaking clients, the platform facilitates international language and communication, as well as secure credit card payment processing in over 180 countries.

Features of Healthie's platform can be customized for use outside of North America. Moreover, the platform is largely icon-based, making it easy for clients to navigate

Learn more about Healthie for providers residing outside of the United States here.

Healthie works with thousands of virtual-first organizations at all stages of their business. Get started with Healthie as you launch, and know that you'll continue to build on a scalable solution that your product team, clinical team, and clients will love.

Digital Health companies use Healthie at all stages of their business:

Early stage startups: Leverage our foundation to focus on product market fit
Scaling organizations: Build on a modern, API-first platform that supports your hyper-scale.
Enterprisess: Wse Healthie to expand the scope of care offerings and avoid re-creating the wheel.

If you’re already a Healthie member, log in here.
If you’re ready for your free trial sign up here.

You can start using Healthie immediately. We prioritize making the platform intuitive and easy, so you can learn it on your own, but we also love helping you get started. You can book time with our team to set up your account here. This can be a quick overview or a multi-session deep-dive into specific features. We walk you through the entire platform to ensure you are set up for success - on Healthie and in your business.

Absolutely, in fact, we recommend it. Add real (or test) clients to your account to see how your clients will experience Healthie.

Technology and security

Healthie is a cloud-based technology platform, so it is accessible from all devices: desktops, laptops, tablets, and mobile phones. You can access Healthie on different internet browsers - like Chrome, Safari, or Firefox, and on operating systems like Windows, Mac, and Linux. We have both iOS and Android apps available for both providers and their clients. Video chat for virtual appointments requires devices with a working camera and microphone.

Healthie integrates with leading fitness, payment, scheduling, communication, and CRM tools, including:

For more about these integrations, or to see if Healthie integrates with a solution you use, visit our Integrations page.

Keeping your data safe is of the utmost importance to us. Healthie is HIPAA-, PIPEDA-, and PCI-compliant, to protect and secure personal health information. Healthie continually undergoes rigorous internal and third-party audits to maintain our high level of security. For more details on our security measures, visit our Security page.

Yes. We sign a Business Associate Agreement (BAA) with our providers to guarantee that personal health information is stored and used in accordance with HIPAA guidelines.

Billing and fees

Yes! We offer a 14 day free trial, with access to our core features. Alternatively, you can sign up for our Starter plan, which is free indefinitely for up to 10 clients.

Join our free Live Classes, review our Getting Started Help Guide, and watch our recorded tutorial videos.

We also recommend that you add real (or test) clients to your account during your trial to build out your workflows.

During the trial period, you are not committing to a plan, and you’ll be able to cancel at any point within your 14 day period.

Healthie offers monthly and annual payment options, with discounts if you pay upfront. On our plans (with the exception of our Enterprise plan in which you’ve signed a specific contract), if you submit a notice to cancel, you will not be billed again. Healthie does not offer pro-rated refunds for unused days/months.

You’ll receive a trial-ending email reminder 3 days before your trial ends or you can send a request to hello@gethealthie.com. No questions asked!

Support for providers

Training is included as part of your subscription to Healthie, and we take pride in providing best-in-class care and support for our community.

We offer one-on-one phone calls, video meetings, chat, and email communication - even on the weekend. We also regularly host group webinars on topics like getting the most out of Healthie, and offer a help guide and video how-tos. Join a live class today.
We also offer free resources for starting and growing your business, which include ebooks, business and marketing bootcamps, and blog posts.

Yes. We take the lead on migrating your information from other systems, whether you’re using another EMR or an Excel spreadsheet. To initiate this, please e-mail hello@gethealthie.com.
Read more about this process on our Migration page.

Our team is here to support you. To reach us, you can:

Live Chat with us by clicking on the chat box in the lower right corner of this screen
Email us at hello@gethealthie.com
Join the Healthie Community Group on Facebook for peer support

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